Terms of Use

1. Who may use the Service

You must be at least 18 years old to create an account, buy calling credit, rent a phone number, or purchase a subscription. If you are under 18, you may not do any of those things, whether on your own behalf or on behalf of someone else.

You may use the Service only where doing so is legal. You are responsible for complying with the laws that apply to you, including the laws of the place you are calling or texting.

2. What the Service does

FreeCallMe offers three distinct things:

• Free browser calling. Voice and video calls between FreeCallMe users in a browser or in the app. These are free, require no account, and carry no time limit.
• Paid calling to phone numbers. Calls placed to ordinary telephone numbers, billed against prepaid calling credit at the per-minute rate shown before you dial.
• Rented phone numbers. A dedicated telephone number leased on a recurring subscription, able to receive calls and, where enabled, to send and receive text messages.

We may add, change, or discontinue features at any time. If we discontinue something you have paid for, the refund rules below apply.

3. Your account

You are responsible for everything that happens under your account, for keeping your password secret, and for the accuracy of the information you give us. Tell us promptly at john@freecallme.com if you believe your account has been accessed without your permission.

One person, one account. Creating multiple accounts to obtain repeated trial credit, to evade a limit, or to evade a suspension is a breach of these Terms, and we may close every account involved.

4. Calling credit

Calling credit is a prepaid balance denominated in US dollars that can be spent only on the Service. It is not money, not a deposit, and not a stored-value or gift-card instrument. It earns no interest, cannot be transferred between accounts, and cannot be redeemed for cash except where the law requires otherwise.

You are charged only for calls that connect. A call that rings without being answered, or that the receiving carrier rejects, is not charged. Rates are shown before you dial and are frozen for the duration of that call. New accounts may receive a small amount of trial credit; trial credit is promotional, may be limited to a single call, and may be withdrawn if we believe it was obtained through duplicate or automated signups.

Refunds. Purchased credit is generally non-refundable once it has been spent. Unspent credit may be refunded to the original payment method at our discretion if you ask within 30 days of purchase. We will always refund amounts charged in error. Purchases made inside a mobile app are handled by the app store and are covered by section 5.

5. Subscriptions and rented phone numbers

A rented phone number is a recurring subscription. It renews automatically for successive periods at the price shown when you subscribed, until you cancel. The price, the billing period, and what is included are disclosed at the point of purchase.

Cancelling. If you subscribed inside the iOS or Android app, the subscription is billed by Apple or Google and you must cancel it through your App Store or Google Play account settings. Cancelling deletes nothing immediately: the number stays active until the end of the period you have already paid for. If you subscribed on the web, cancel from your dashboard or by emailing us.

Refunds on subscriptions. We do not give partial refunds for an unused portion of a period. Purchases made through an app store are refundable only by that store under its own policy, and a refund granted by a store may result in the number being reclaimed immediately.

What renting a number does and does not give you. You are leasing the use of a number, not buying it. You do not own it, you acquire no property right in it, and it is not portable: you cannot transfer or port it to another carrier or service. If your subscription lapses, we allow a short grace period during which the number keeps working. After that the number is released back to the underlying carrier, may be reassigned to someone else, and cannot be recovered. We may also change or reclaim a number where a carrier or regulator requires it, and will give you as much notice as we reasonably can.

Included usage. Subscriptions include a stated allowance of outbound messaging measured in message segments. A long message, or one containing emoji or other non-Latin characters, is split by carriers into several segments and counts as more than one. Usage beyond the allowance may be charged separately or paused until the next period, as disclosed at purchase.

6. Emergency services

The Service does not support calls to emergency services. You cannot use FreeCallMe to reach 911, 112, or any other public emergency number, and this is true of free calls, paid calls, and rented numbers alike.

Unlike a traditional telephone line, the Service is not associated with a physical address, does not report your location to a public safety answering point, and does not work during a power failure or an internet outage. A rented number will not route an emergency call placed to it or from it.

You must maintain an alternative means of calling emergency services, and you should inform anyone who uses your account or your rented number of this limitation. To the fullest extent the law allows, we disclaim all liability for any claim arising from an inability to reach emergency services through the Service.

7. Text messaging

Where messaging is enabled on a rented number, it is provided for personal, one-to-one conversation only. Every message must be individually written by you and sent to a person you are personally contacting.

You may not use the Service to send:

• marketing, advertising, or promotional messages of any kind, including on behalf of someone else;
• bulk, broadcast, or mass messages, or the same or substantially similar message to many recipients;
• automated, scripted, scheduled, or software-generated messages, including anything sent through an API, a bot, or an autoresponder;
• messages to recipients who have not agreed to hear from you or who have asked you to stop;
• messages to numbers obtained from a purchased, scraped, harvested, or rented list;
• content that is unlawful, fraudulent, deceptive, harassing, threatening, hateful, or sexually exploitative, and anything involving phishing, malware, or a link intended to deceive;
• content prohibited by US carriers, which includes messages relating to cannabis, illegal substances, firearms, high-risk lending, gambling, and get-rich-quick schemes.

Opt-out is absolute. Any recipient may reply STOP to a FreeCallMe number to block further messages from it, and HELP to learn who is contacting them and how to reach us. These replies are handled at the carrier level and you cannot disable, intercept, or override them. Continuing to contact someone who has opted out, by any means, is a breach of these Terms.

Delivery is not guaranteed. Carriers filter, delay, and block messages at their own discretion, and neither we nor they guarantee that a message will arrive. Messaging is available only to United States and Canadian numbers, and we do not refund messages that carriers filter.

We investigate every abuse report we receive. Accounts used to send prohibited messages are suspended or terminated, the number is reclaimed, and no refund is given. Anyone can report a FreeCallMe number through our support page.

8. Acceptable use

Beyond the messaging rules above, you agree not to use the Service to:

• make unsolicited, automated, repeated, or bulk calls, including robocalls, war dialing, and sequential dialing;
• spoof, falsify, or disguise the origin of a call or message, or misrepresent who you are;
• commit or facilitate fraud, including traffic pumping, revenue-share fraud, and artificially inflated traffic to premium or high-cost destinations;
• record a call without every participant’s consent where the law requires it, or otherwise intercept communications unlawfully;
• harass, stalk, threaten, defraud, or impersonate any person;
• resell, sublicense, or provide the Service to third parties as a service of your own;
• circumvent any rate limit, spending cap, allowance, geographic restriction, or fraud control, or attempt to obtain trial credit more than once;
• probe, scan, overload, reverse engineer, or interfere with the Service or its infrastructure, or access it by any automated means we have not authorised.

Certain destinations are blocked outright for every account, including satellite and international premium-rate ranges, and we may block additional destinations at any time to protect the Service against fraud.

9. Suspension and termination

We may suspend or terminate your access, hold your account for review, or reclaim a rented number, immediately and without notice, if we reasonably believe you have breached these Terms, if your use presents a fraud or security risk, if a carrier or regulator requires it, or if required by law.

Where an account is terminated for breach, unspent credit and any remaining subscription period are forfeited. Where we terminate for any other reason, or discontinue a feature you have paid for, we will refund the unused portion. You may stop using the Service and close your account at any time by emailing us.

10. Your content and communications

The content of your calls, messages, and file transfers is yours. We do not claim ownership of it and we do not use it to advertise to you or to train machine learning models. We store and transmit it only as needed to run the Service and as described in the Privacy Policy.

You are responsible for the content you send and for having the right to send it. We may access, preserve, or disclose content where we reasonably believe it is necessary to comply with the law, to respond to a valid legal request, to enforce these Terms, or to investigate abuse.

11. Intellectual property

The Service, and its original content, features, branding, and functionality, are and remain the exclusive property of John Patino and our licensors, and are protected by copyright, trademark, and other laws. Nothing in these Terms transfers any of those rights to you.

12. Third-party services

The Service depends on third parties, including telecommunications carriers, payment processors, and the Apple App Store and Google Play. Their performance is outside our control, and an outage, filtering decision, or policy change on their side may affect your use of the Service.

The Service may link to third-party sites we do not control. We are not responsible for their content, policies, or practices, and we encourage you to read their terms before using them.

13. Disclaimers

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of a course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, secure, or error free, that any call will connect, that any message will be delivered, or that call or message quality will meet your expectations. Internet-based calling depends on network conditions we do not control.

14. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of the Service, whether based in contract, tort, negligence, strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the three months before the event giving rise to the claim, or twenty US dollars.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnification

You agree to indemnify and hold harmless John Patino from any claim, demand, loss, or expense, including reasonable legal fees, brought by a third party and arising out of your use of the Service, your breach of these Terms, your violation of any law, or the content of any call or message you send.

16. Disputes and arbitration

Talk to us first. Most problems are resolved quickly by email. Before starting a formal proceeding, please contact us at john@freecallme.com and give us 30 days to try to resolve it.

Binding arbitration. If we cannot resolve a dispute informally, you and we agree that it will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in the State of Maryland, or by telephone or video if you prefer, and judgment on the award may be entered in any court with jurisdiction.

No class actions. You and we agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding. An arbitrator may not consolidate more than one person’s claims.

Exceptions. Either of us may bring an individual claim in small claims court, and either of us may seek injunctive relief in court for infringement or misuse of intellectual property.

Your right to opt out. You may reject this arbitration agreement by emailing john@freecallme.com within 30 days of first accepting these Terms, with your name and the email address on your account. Opting out affects nothing else in these Terms, and we will not treat it as a reason to close your account.

17. Governing law

These Terms are governed by the laws of the State of Maryland, United States, without regard to its conflict of law rules. Where a dispute is not subject to arbitration, you and we submit to the exclusive jurisdiction of the state and federal courts located in Maryland.

If any provision of these Terms is held invalid or unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. These Terms are the entire agreement between us about the Service and supersede any earlier version.

18. Changes to these Terms

We may update these Terms. If a change is material we will give at least 30 days notice before it takes effect, by posting the revised Terms here and, where we have your address, by email. Continuing to use the Service after a change takes effect means you accept the revised Terms. If you do not accept them, stop using the Service and contact us about a refund of anything unused.

19. Contact

FreeCallMe, a sole proprietorship operated by John Patino, State of Maryland, United States. Questions about these Terms, legal notices, and law enforcement requests go to john@freecallme.com. Our business address is available on request. General help is on the support page.